FAQ

📩 How can I contact you?
Reach us anytime at yyaurasmart.com@outlook.com. We respond within 24–48 hours on business days.

🌍 Do you ship worldwide?
Yes! yy Aura™ ships worldwide so you can enjoy it anywhere.

💳 What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex) and PayPal.

🚚 How long does shipping take?

• Processing: 1–3 business days
• Shipping: 7–20 business days (varies by location)
  Orders are processed Monday–Friday, excluding holidays.

📍 Will I be charged customs or taxes?
Prices are in USD and don’t include import duties. Any local customs fees are the customer’s responsibility.

✏️ Can I change or cancel my order?
Yes, within 12 hours of placing your order. After that, the order may already be in processing.

🔁 What if my item is damaged or incorrect?
Contact us with your order number and photos. We’ll resolve it quickly.

🎁 Can I try it risk-free?
Yes! yy Aura™ comes with a 30-day money-back guarantee. Request a refund within 30 days if you’re not satisfied.

💰 When will I receive my refund?
Refunds are processed within 7–10 business days to your original payment method.

🌿 Why do people try yy Aura™?
yy Aura ™ is more than a drink — it’s a daily herbal ritual for slowing down, resetting, and unwinding. People use it to create calmer, more balanced routines.