Return & Refund Policy
Effective Date: April 21, 2026
Brand: Aura Smart
If you are located in the European Union (EU), United Kingdom (UK), or European Economic Area (EEA), you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.
To exercise this right, you must notify us within the 14-day withdrawal period.
Important:
Due to hygiene and food safety regulations, this right does not apply to sealed goods that have been opened after delivery, including tea products.
For customers outside the EU, UK, and EEA, we offer a 30-day return policy from the date of delivery.
To be eligible for a return, items must:
Be unused, unopened, and in original condition
Be returned in the original packaging
Include valid proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
The following items are not eligible for return or refund:
Opened or used tea products
Any consumable goods that have been unsealed
Items not in their original condition, damaged by misuse, or missing parts not due to our error
If you receive an item that is damaged, defective, or incorrect, you must contact us within 48 hours of delivery (or as soon as reasonably possible).
Please provide:
Your order number
A description of the issue
Clear photo or video evidence
Upon verification, we will, at our sole discretion:
Provide a full refund, or
Send a replacement at no additional cost
All returns must be authorized in advance.
To request a return, contact us at:
Email: jeyu8476@hotmail.com
Please include:
Full name
Order number
Reason for return
We will provide you with return instructions upon approval.
Unauthorized returns will not be accepted.
Approved Return Shipping Address:
3824 Cape Royal St
Las Vegas, NV 89147
United States
Attn: Aura Smart
⚠️ Mandatory Requirement:
You must clearly write Return Code #9514 on both:
The shipping label
The outside of the return package
Returns without this code or prior authorization may be refused, not signed for, and will not be processed.
If the return is due to our error (defective, damaged, or incorrect item), we will cover the return shipping cost
For all other returns, customers are responsible for return shipping costs
Original shipping fees (if any) are non-refundable.
We are not responsible for:
Lost return shipments
Items damaged during return transit
We strongly recommend using a trackable shipping service.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method
Please note:
Processing times may vary depending on your payment provider
We reserve the right to partially refund or deny refunds if the item does not meet return conditions
Orders may only be canceled before they are processed or shipped.
Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.
If you have any questions regarding this policy, please contact us at:
Email: jeyu8476@hotmail.com
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